As we adapt our operations to control the spread of Covid-19 we make the following commitment so that we’ll be ready to welcome you again. We want to protect our guests and our staff.

Our procedures are inspired by WHO guidelines (World Health Organization).

General Standard of Cleaning and Sanitization

Freequently aerate every areas and clean all surfaces, with particular focus on hand contact points, with water and soap-based cleaning solutions. Complete the sanitization with registered sanitizers of the Health Ministry, as a Medical Surgical Device, based on sodium hypochlorite at 0,1% or alcohol at 70% concentration. The following program is put into effect that ensures cleaning and sanitization.

Hygiene procedures: Breakfast room, restaurant and lobby bar.

Adopted procedures below

Between a guest and the other, the table cloth is changed.

Seats are sanitized.

Hot or Cold Drink and food machines are cleaned several times, after every service. Forniture is cleaned and sanitized after every service (breakfast, lunch and dinner); enhanced frequency of cleaning and sanitising regimes based on guests’ influx. Floors are cleaned and sanitized after every service (breakfast, lunch and dinner); enhanced frequency of cleaning and sanitising regimes based on guests’ influx. Plates and clutery are cleaned and sanitized in the dishwasher (temperature of 80 degrees), included those that have not been used.

Access Mode-

Guests are asked to use the hand sanitising gel at the entrance and to respect the social distance. You must use the mask if you are less then 1 meter near.

Tables are located so that guests are 1 meter far from each other, except fot those who are in the same room, orare a family unit.

People from different rooms can’t seat together in the same table.

For those who want to have a seat with other people, it is possible to put plexiglass guards.

Service mode: breakfast and restaurant

Food is served in specific baskets and drinks on request. You can look at the menu online. For restaurant guests it’s possible to look at the menu with the appropriate tag.

Hygiene Procedures: Common bathrooms

Specific Procedures below

Bathroom fixtures are daily cleaned and sanitized. Floors are cleaned and sanitized twice a day; enhanced frequency of cleaning and sanitising regimes based on guests’ influx.

Access Mode-

Guests are asked to use the hand sanitising gel at the entrance and to respect the social distance.

Hygiene Procedures: rooms

Adopted procedures below

The following ones have been removed: unneeded paper material, decorative cushions, and other extra accessories, also those in the wardrobes.

Rooms- daily cleaning of all surfaces, with particular focus on hand contact points and sanitization for long-stay. Room’s floors are daily sanitized with specific registered cleaning products. Guests can require their room not to be cleaned.

Rooms – cleaning and sanitization of all surfaces with particular focus on hand contact points with  specific registered cleaning products.

The Health Ministry said that treatments with ozone are not effective.

We have decided to proceed with a steam treatment on all surfaces, included curtains, blankets and matresses, even if there is not a proven efficacy.

Face masks, gloves, hand sanitising gel are available to all guests at reception.

Disinfectant wipes are available in all common areas.

• Reception
• Hall
• Breakfast room
• Restaurant
• Lobby bar
• Common Bathrooms
• Conference Rooms
• Gym
• Wellness area

Infromation signs are located in all areas, and we ask you to sanitize your hands.

Face masks and gloves cost € 0.50 each.

Staff will also be wearing the appropriate Personal Protective Equipment, including face masks and rubber gloves during interpersonal contacts (with guests, co-workers, suppliers…) and try to mantain always a social distance of 1 meter. The staff has available throw-away disinfectant wipes or disinfectant spray and paper rolls to sanitize all surfaces.

Additional emergency equipment for the Reception

1. A visor
2. Protection Apron ( single-use)
3. Lab Coat
4. Organic Waste bags

The room attendant will be wearing a face mask, gloves and protective equipment during hours of service. What’s more, at their disposal single-use gowns and waterproof aprons).